The short version
No deposit is taken up front — nothing is charged before you arrive at the dock. That means there are no cancellation fees and nothing to refund. Cancel or reschedule at any time by WhatsApp or email, and you owe nothing.
Weather rebookings
Captain Vlaho makes the go/no-go call by 07:00 on the day. The threshold is sustained wind ≥15 knots or wave height ≥1 m on the Croatian Meteorological Service (DHMZ) Adriatic forecast. On a no-go call we offer a free reschedule to any open slot in the same season, or we cancel the booking outright at no cost either way — pick whichever works for your trip. No platform fees, no fine print, no third-party arbitration.
How to cancel or reschedule
WhatsApp +385 91 600 1201 or email [email protected]. Đivo handles rebookings personally inside business hours (08:00–22:00 CET). Out-of-hours cancellations are logged the next morning.
Bookings made through OTAs (Viator, GetYourGuide, TripAdvisor)
OTA bookings follow the OTA's own cancellation rules, not ours. Their windows are typically 48–72 hours and any refunds they process take 7–14 days. This is one of several reasons we recommend booking direct.
Force majeure
Acts of God, port closures, government restrictions and other events outside our reasonable control automatically cancel the booking at no cost to you.